Customer Support Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Deliver professional and efficient customer support through live chat and email.

• Address customer inquiries regarding deposits and withdrawals, payment options, promotions, betting settlements, account inquiries, and company policies.

• Investigate customer issues, pinpoint suitable solutions, and resolve concerns effectively.

• Assist with technical and account-related problems by providing clear, step-by-step guidance.

• Cultivate a strong understanding of Casino, Sports, and eSports products, along with internal processes and policies.

• Ensure clear, accurate, and helpful communication at all times.

• Escalate issues to the appropriate team while including all relevant information.

• Collaborate with colleagues from various teams to ensure a consistent customer experience.

• Keep updated with product changes, promotions, procedures, and other developments that impact customers.

• Work independently, prioritize tasks effectively, and make informed decisions when addressing customer requests.

⛳️ Requirements

• Prior experience in customer support, customer service, or a comparable role.

• Excellent written and verbal communication skills in English.

• A customer-centric mindset along with a genuine desire to assist others.

• Strong problem-solving abilities and a keen attention to detail.

• Proficiency in using various software, systems, and online tools.

• Capability to quickly learn new products, processes, and technologies.

• Ability to remain calm and professional when managing challenging or complex customer situations.

• Comfortable working independently while also being an effective team player.

• Interest in iGaming, sports, eSports, or online gaming.

• Knowledge of cryptocurrency or prior experience is an advantage.

• Previous experience in iGaming is beneficial, but not mandatory.

• Additional fluency in Turkish, French, Spanish, or Japanese is a plus.

• Willingness to work rotating shifts as part of a 24/7 support operation.

🏝️ Benefits

• Fully remote - work from anywhere in the world.

• 25 days of paid time off (PTO).

• Equipment allowance.

• Flexible remote working environment.

• Opportunity to collaborate with an international team across multiple markets.