Technical Consultant, ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Design, configure, develop, and implement ServiceNow solutions that are aligned with business requirements and adhere to platform best practices.

• Develop, configure, customize, and enhance applications within the ServiceNow environment.

• Create and implement solutions in a primary area of ServiceNow products, including ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or similar modules.

• Construct and maintain workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations.

• Develop and optimize integrations utilizing the capabilities of ServiceNow, APIs, and standard methods.

• Transform approved requirements into scalable, supportable, and maintainable technical solutions.

• Diagnose issues, analyze root causes, and implement sustainable resolutions.

• Conduct unit testing, support QA and UAT processes, and participate in code reviews to ensure overall quality.

• Work collaboratively with stakeholders and project teams to clarify requirements and facilitate delivery.

• Engage in Agile ceremonies, manage assigned priorities, and proactively raise risks or blockers.

• Maintain technical documentation and keep abreast of the latest ServiceNow platform capabilities.

• Collaborate with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to provide high-quality solutions.

⛳️ Requirements

• 3 to 6 years of experience in a developer or technical consultant role on the ServiceNow platform.

• Strong practical experience in at least one area of ServiceNow products such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or similar modules.

• Solid background in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.

• Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.

• Preferred experience in building or supporting Service Portal, Workspace, UI Builder, or similar user interface components.

• Strong troubleshooting and problem-solving abilities in a fast-paced project environment.

• Good understanding of software development lifecycle principles and structured delivery methodologies.

• Capability to work independently on assigned tasks while effectively collaborating as part of a project team.

• Excellent written and verbal communication skills.

• ServiceNow certifications such as CSA, CAD, or CIS are advantageous; however, demonstrated hands-on capability is highly valued.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend this coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits in accordance with policy.

• Flexible work arrangements that promote a healthy work-life balance.

• Opportunities for learning and development to foster continuous growth and upskilling.

• Wellness initiatives and programs aimed at enhancing physical and mental well-being.

• Retirement benefits and statutory compliance in line with Indian regulations.

• An inclusive and people-first culture that emphasizes collaboration and ownership.

• Opportunities for cross-department training and development.

• Sponsored certifications and credentials to support ongoing learning.