Senior Analyst, HRIS – ServiceNow HRSD Developer/Administrator

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Configure, manage, and provide support for the ServiceNow HRSD module, encompassing workflows, case management, employee service center, lifecycle events, knowledge content, and catalog items.

• Design, implement, and adjust HRSD solutions to meet business needs.

• Independently deliver enhancements and development tasks of basic to medium complexity within ServiceNow.

• Assist with larger and more intricate HR service delivery projects, providing architectural guidance.

• Collaborate with ServiceNow architects, senior developers, HR, IT, and business stakeholders to collect requirements and convert them into scalable technical solutions.

• Lead analysts and oversee complex tasks within the ServiceNow platform.

• Create and manage forms, Flow Designer automations, business rules, client scripts, UI policies, script includes, notifications, record producers, reports, and dashboards.

• Diagnose HRSD defects, configuration gaps, and inefficiencies in processes.

• Support governance and management of employee data within ServiceNow HRSD.

• Develop and maintain technical and configuration documentation, process flows, and support materials.

• Configure and enable Azure DevOps for work intake, backlog management, user stories, defect tracking, testing coordination, and releases.

• Create automation and reporting solutions using PowerShell, Excel Macros/VBA, and Power BI.

• Engage in testing, deployment planning, release validation, and post-production support.

• Identify opportunities for process enhancement, automation, regulatory compliance, and improved employee experiences.

• Assist in stabilizing the transition from Salesforce to ServiceNow.

⛳️ Requirements

• Bachelor’s degree in IT, Computer Science, Business Systems, HR Technology, or a related field, or equivalent practical experience.

• Hands-on experience with ServiceNow, specifically within the HRSD module.

• Over 5 years of combined experience with Salesforce and ServiceNow platforms.

• Demonstrated ability to configure, support, and develop ServiceNow HRSD solutions for initiatives of basic to medium complexity.

• Capability to contribute to more complex implementations with direction from a ServiceNow Architect or senior technical lead.

• Experience with ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and integration.

• Proficiency in PowerShell scripting, Excel Macros/VBA, and Power BI for automation, reporting, and analytics.

• Familiarity with Azure DevOps for agile delivery, backlog management, defect tracking, and release coordination.

• Strong analytical, troubleshooting, problem-solving, stakeholder communication, and ability to translate business needs into technical terms.

• This position does not qualify for visa sponsorship (H1B, OPT/CPT, TN, etc).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Life insurance.

• Vision insurance.

• Disability benefits.

• 401(k).

• Employee Stock Purchase Plan.

• Paid time off, including vacation, holidays, and personal days.

• Tuition reimbursement.

• Wellness program.

• Discounts on Stanley Black & Decker tools and products.

• Discounts through partner and vendor programs.

• Opportunities for career growth and various career paths.

• Access to a digital learning portal.

• Lean Academy and online university.

• Certificates and specializations from colleges and universities.

• Engagement in volunteerism, giving back, and sustainable business practices.