Technical Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and conduct sessions for gathering requirements, workshops, and meetings with stakeholders.

• Convert business requirements into Business Requirements Documents (BRDs), Functional Specifications Documents (FSDs), process documentation, and relevant technical artifacts.

• Create current and future state process maps that include business rules, decision points, and workflows across functions.

• Detect gaps, risks, inefficiencies, and opportunities for improvement.

• Collaborate with both business and technical teams to design, assess, and validate solutions.

• Act as the main point of contact between stakeholders and IT throughout the complete Software Development Life Cycle (SDLC).

• Manage initiatives from analysis, design, development, testing, implementation, to post-implementation support.

• Formulate User Acceptance Testing (UAT) strategies, prepare test scenarios and cases, coordinate their execution, and ensure traceability of requirements.

• Identify, evaluate, and communicate risks, impacts, and dependencies.

• Serve as a subject matter expert for the systems and processes being supported.

• Provide mentorship and guidance to junior analysts.

• Maintain consistent attendance and fulfill other assigned responsibilities.

⛳️ Requirements

• A bachelor's degree is preferred in business management, leadership, computer science, or a related field.

• Experience in a technology-driven organization that supports enterprise systems and cross-functional initiatives.

• Preferred working knowledge of operations and systems in higher education, such as Student Information Systems (SIS), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Learning Management Systems (LMS).

• Proven experience in documenting business processes, business rules, and cross-functional workflows.

• Proficiency in using process mapping and flowcharting tools like Visio or similar platforms.

• Experience in producing well-structured requirements documentation, including BRDs and FSDs.

• Experience in supporting initiatives throughout the entire Software Development Life Cycle (SDLC).

• Working knowledge of SDLC methodologies, encompassing both Waterfall and Agile approaches.

• Familiarity with ticketing and work management systems, such as Jira or comparable platforms.

• Basic knowledge of SQL and the capacity to create and interpret queries.

• Intermediate proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

• Understanding of organizational structures, governance, and operational dynamics in complex environments.

• Ability to facilitate discussions and guide stakeholders toward consensus.

• Strong interpersonal and communication skills across various organizational levels.

• Capability to influence without formal authority.

• Exercise independent judgment, personal accountability, and effective decision-making with minimal supervision.

• Ability to juggle multiple priorities in a fast-paced environment.

• Strong critical thinking and root-cause analysis abilities.

• Dedication to the organizational mission, strategic goals, and continuous improvement.

🏝️ Benefits

• Comprehensive well-being benefits for employees and their families.

• Total rewards package.

• Remote work arrangement.

• Opportunity for travel up to 10%.