Technical Assistance Manager, Western Region

This is a fully remote position, open to applicants in Montana.

📋 Description

• Oversee a team comprising Technical Assistance Specialists and Content Specialists.

• Ensure that Technical Assistance is delivered with high quality and fidelity.

• Provide ongoing professional development, which includes on-site and in-program support.

• Utilize data to enhance both individual and team performance.

• Develop and manage specialists who provide tailored support to child care providers.

• Cultivate a competent team that can deliver exceptional support and collaborate effectively across the project.

• Work alongside the Project Director and Deputy Director to recruit, hire, and onboard specialists.

• Establish protocols and procedures to ensure consistent and reliable technical assistance practices.

• Attend designated meetings, events, and training sessions.

• Supervise department personnel, including tasks such as hiring, training, scheduling, evaluating, and ensuring the accuracy, timeliness, and completion of work.

• Educate direct reports on departmental and organizational policies and procedures.

• Meet regularly with assigned staff to identify and address issues, manage projects, track goals, and review work processes.

• Represent the team and/or department at various meetings, events, and training sessions.

• Support services that encompass technical assistance and training, stakeholder communication and collaboration, activity tracking and documentation, Tribal Collaboration, criminal background checks, emergency preparedness, data reporting, management, and ongoing improvement.

• Assist in achieving project goals related to expanding child care capacity, retaining child care businesses, enhancing quality programs, provider education, and reducing deficiencies and licensing violations.

⛳️ Requirements

• Bachelor’s degree in Early Childhood Development or a related field is preferred.

• Other combinations of education and relevant experience may also be considered.

• A minimum of 5 years of experience in child care is required.

• Experience in Montana is strongly preferred.

• At least 3 years of center-based leadership experience and/or 2 years of technical assistance experience is required.

• Experience in teaching or providing technical assistance within an ECE classroom/program setting is mandatory.

• Familiarity with various ECE program types, including both family and group child care settings, is essential.

• Experience in developing, implementing, and/or participating in Licensing Support plans or Quality Improvement Action Plans is required.

• Level 6 or higher in the Montana Career Path.

• PPS III certification.

• Successful completion of all mandated state training and certifications.

• A physical exam and background checks are required.

• Some travel, either locally or long-distance, may be required, up to 25% of the time for work-related meetings and functions.

• A valid driver’s license and reliable transportation are necessary.

• Residency in Montana is required.

🏝️ Benefits

• A meaningful mission that drives genuine change in the lives of children and families.

• A collaborative, inclusive team that prioritizes your growth and well-being.

• Medical, Dental, and Vision Insurance with a variety of plan options to suit your needs.

• Health Savings Account (HSA) with company contributions of up to $400 for individuals and $800 for families annually.

• Flexible Spending Accounts (FSA) available for health and dependent care expenses.

• 401(k) Retirement Plan with a company match of up to 3%.

• Short-Term and Long-Term Disability and Basic Life Insurance.

• Up to $500 annually in Professional Development Reimbursements.

• Employee Assistance Program (EAP) offering counseling and mental wellness support.

• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes.

• Pet Insurance options available.

• Legal Assistance services provided.

• ID Theft Protection included.

• Employee Discount Perks available.

• An equal opportunity employer committed to fostering a diverse and healthy workplace.