Technical Advisor II, Client Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Offer guidance, expertise, and support to sales, marketing, and internal management teams.

• Create innovative ideas and contribute to the ongoing enhancement of sales and marketing processes.

• Work collaboratively with sales and marketing advisors, direct clients, partners, and other stakeholders.

• Serve as a subject matter expert on license transfers related to Office 365, Dynamics 365, and Azure.

• Engage in partner order-to-sales activities to assist the sales team.

• Oversee tasks across platforms to ensure a seamless onboarding experience for new customers and partners within expected timelines.

• Terminate customer subscriptions with suppliers.

• Assist customers and partners in resolving issues related to website navigation, provisioning, and platform registration.

• Manage multiple urgent situations, prioritize effectively, and implement technical solutions.

• Coordinate customer-centric solutions with other departments.

• Propose process enhancements to optimize the customer experience.

• Contribute to the development of training content for Cumulus and CPS transfer procedures.

• Support the sales team in achieving their objectives.

• Complete follow-up records, conduct contract audits, and handle administrative responsibilities.

• Perform additional related tasks as dictated by job evolution and departmental needs.

⛳️ Requirements

• Collegial degree in Administration, Marketing, IT, or relevant work experience.

• High sense of urgency in task execution.

• Organized and efficient with a keen attention to detail.

• Capable of multitasking effectively.

• Outstanding communication skills.

• Proficient in English, both spoken and written.

• Self-motivated and able to prioritize requests based on importance.

• Strong understanding of Office 365, Microsoft Dynamics CRM, and Cumulus.

• Familiarity with various Microsoft partner programs.

• Knowledge of PowerShell is considered an asset.

🏝️ Benefits

• Annual salary reviews based on performance.

• Flexible total compensation package.

• Vacation time.

• Monthly home internet allowance.

• Continuous learning opportunities.

• Significant growth potential.

• Career path offering opportunities to learn and develop.

• Numerous initial and on-the-job training opportunities with tools to monitor progress.

• Flexible working environment.

• Friendly and diverse workplace culture that promotes inclusion and equality.

• Access to state-of-the-art technology and tools.

• Participation in the Sherweblife calendar of virtual and face-to-face activities.

• Close collaboration with direct manager and support for development.