Technical Account Manager – UiPath

This is a fully remote position, open to applicants in United States.

📋 Description

• Function as an integral part of the client’s technical team, ensuring the effective operation of automation solutions.

• Create and implement UiPath solutions in line with WonderBotz standards and best practices.

• Assist customers throughout both pre-sales and post-sales processes.

• Deliver customer feedback to developers and help identify and develop new features or products.

• Investigate technical issues and respond to support inquiries via online platforms and phone.

• Perform regular customer reviews and health assessments.

• Evaluate customer requirements and recommend upgrades or additional functionalities.

• Work collaboratively across departments within UiPath to establish and disseminate best practices.

• Build and lead a customer-focused, results-oriented team for the designated portfolio.

• Ensure the quality of service delivery, operations, and relationship management.

• Guide team members through mentorship and facilitate career development and performance management.

⛳️ Requirements

• Proficiency in UiPath is essential; experience with Blue Prism or Automation Anywhere is also valuable.

• Expertise or a strong commitment to mastering a leading RPA tool.

• Advanced certification from an RPA vendor.

• Minimum of 1 year of hands-on experience with programming or technical tools such as .NET, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, or technical automation tools.

• More experienced developers should possess 2 to 4 years of practical experience.

• Adequate proficiency in reading Microsoft Office Visio or similar process flow-charting or workflow-based logic tools.

• Previous work or academic exposure to document management and processing tools, data integration tools, technical automation tools, or business process management tools is a plus.

• Exceptional written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Capability to learn quickly and perform effectively in a fast-paced, high-energy, and challenging environment.

• Desire to enhance sales and marketing skills.

• Self-motivated and driven.

• Experience functioning as both a collaborative team member and an independent contributor.

🏝️ Benefits

• Healthcare

• Relocation

• Vacation

• Holidays

• Competitive base salary and bonus based on level and experience