Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the dedicated technical partner for a portfolio of strategic and premium accounts in collaboration with the Customer Success Manager (CSM).

• Develop and sustain technical success plans, converting diagnostics into narratives of business value and executive roadmaps.

• Assess workflow design, labeling strategies, and configuration hygiene challenges.

• Ensure seamless implementation post-go-live while proactively addressing technical drift.

• Conduct regular technical health assessments and diagnostic presentations.

• Assist clients in navigating model updates by evaluating score behavior changes and their business ramifications.

• Implement fraud strategies and vertical recommendations within customer environments.

• Manage technical diagnostics and mitigation efforts during ongoing fraud incidents.

• Coordinate between Support, Customer Engineering, and Product teams while keeping customers and CSMs updated.

• Recognize and report recurring technical patterns, feature requests, and workflow trends for Product and Engineering teams.

• Serve as the main technical liaison to the CSM across various cross-functional teams.

• Contribute to client retention and growth by identifying technical risks and minimizing recurring issues.

⛳️ Requirements

• Over 5 years of experience in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, Implementation, or Technical Support.

• Previous experience in fraud or payment systems.

• Strong skills in pattern recognition across APIs, webhooks, JSON, and data logs.

• Proficient in SQL and data analysis, or the ability to quickly learn these skills.

• Familiarity with scripting languages; knowledge of Python is advantageous.

• Capability to convert technical details into business implications for both engineers and non-technical stakeholders.

• Structured and proactive approach to managing account health.

• Ability to remain composed under pressure during live incidents.

• Strong instincts for cross-functional collaboration and coordination with Support, Customer Engineering, TASA, or Product teams.

• Understanding of machine learning concepts enough to explain model behavior, score modifications, and release impacts.

• Experience in conducting formal technical health reviews, quarterly business review-style technical presentations, or success planning sessions.

• Must reside in and be authorized to work from a state where Sift is registered.

🏝️ Benefits

• Equity.

• Additional benefits may be provided.

• Commitment to a diverse, equitable, and inclusive workplace.