Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for designated accounts, fostering robust client relationships while overseeing the onboarding, implementation, and adherence to platform best practices.

• Perform regular check-ins and business evaluations to assess account performance and drive enhancements.

• Collaborate with Support Services to troubleshoot and resolve technical challenges, escalating issues when necessary.

• Identify opportunities for upselling and cross-selling, as well as assist in contract renewals in collaboration with the Sales team.

• Serve as the customer's advocate.

⛳️ Requirements

• A minimum of 3 years of experience in a Technical Account Manager, Customer Success, or a similar client-facing technical role within a managed IT services provider (MSP) setting.

• Proven ability to manage a portfolio of accounts while balancing competing priorities.

• Familiarity with CRM and customer success platforms.

• Proficient in Microsoft 365 and Azure.

• Comfortable discussing technical topics with both technical and non-technical audiences.

• Experience with Halo PSA is advantageous.

• Knowledge of PandaDoc is a plus.

🏝️ Benefits

• Competitive salary ranging from 70,000 to 80,000 USD per year, with potential commission opportunities.

• Comprehensive Health Care Plan (Medical, Dental & Vision).

• Retirement Plan options (401k, IRA).

• Life Insurance coverage (Basic, Voluntary & AD&D).

• Paid Time Off including Vacation, Sick Days & Public Holidays.

• Flexible Work From Home arrangements.