Senior Security Technical Account Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as the main security contact and trusted advisor for strategic enterprise clients.

• Establish strong relationships with customer security, engineering, and executive teams.

• Provide customized security recommendations that align with customer infrastructure, application architecture, and business objectives.

• Advocate for customer needs, priorities, and feedback within the organization.

• Collaborate with Product, Engineering, Support, CSOC, Sales, and Leadership teams to address complex security challenges, escalations, and investigations.

• Lead efforts in internal process enhancements, automation, and tooling improvements.

• Design and conduct security workshops, technical deep dives, and enablement sessions.

• Contribute to professional services initiatives, security programs, and special projects.

• Mentor and coach junior team members.

• Create, update, and enhance internal documentation, playbooks, and best practices.

⛳️ Requirements

• Over 8 years of experience in customer-facing technical positions such as TAM, Sales Engineering, Support, or Professional Services.

• Proven experience in supporting enterprise clients, preferably within cloud, CDN, or application security domains.

• In-depth knowledge of application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security.

• Familiarity with HTTP/HTTPS, DNS, TLS, BGP, and contemporary application architectures.

• Ability to offer proactive security advice and enhance the security posture of customers.

• Capability to engage with both technical teams and executive stakeholders effectively.

• Familiarity with scripting or automation tools such as Python or Go is a bonus.

• Exceptional written and verbal communication skills.

• Proficiency in English is required.

• Willingness to travel occasionally for client engagements.

• Experience with CDN, security, web performance, or cloud environments is a plus.

• Familiarity with Docker, Kubernetes, and microservices is advantageous.

• Proficiency with Configuration Management and IaC tools is beneficial.

• Experience with AWS, Azure, or Google Cloud is favorable.

• Availability during core business hours is necessary.

• Must reside within the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Family planning support.

• Mental health assistance.

• Employee Assistance Program.

• Life, disability, and accident insurance coverage.

• Flexible vacation policy.

• Up to 18 days of accrued paid sick leave.

• 401(k) plan with company matching.

• Employee Stock Purchase Program.

• 12 paid local holidays for 2026.

• 12 paid wellness days for employees.

• Eligibility for equity and discretionary bonus programs.

• Opportunity for remote work arrangements.