Senior Technical Account Manager – APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct monthly check-ins with customers to identify their successes and challenges.

• Engage with technical stakeholders both within customer accounts and internally at Semgrep.

• Develop tailored customer success plans aimed at enhancing platform value.

• Collaborate with the Sales team on executive business reviews for both practitioners and executive stakeholders.

• Work together with Technical Support to address and resolve bug tickets.

• Partner with the Product team to submit and track feature requests.

• Champion customer-driven initiatives in the product roadmap.

• Manage and alleviate urgent issues that could pose a risk of customer churn.

• Refine best practices for delivering exceptional customer service.

• Contribute to the documentation related to product usage.

• Lead the implementation and continuous adoption of Semgrep for designated customers.

• Act as the voice of the customer in driving product enhancements.

⛳️ Requirements

• Over 5 years of experience in a customer-facing role.

• Previous experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred.

• Strong understanding of developer workflows and build systems.

• Proficient in CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite.

• Familiarity with SCM environments, including Git, SVN, and Perforce.

• Proven ability to devise and implement plans for account growth.

• Outstanding written and verbal communication skills, complemented by an executive presence.

• Knowledge of Web Application Security concepts, including OWASP Top 10.

• Background or a genuine interest in DevSecOps or Application Security.

• An engineering or technical degree from a four-year college or university.

• The ideal candidate will work remotely from Australia.

🏝️ Benefits

• A competitive benefits program that aligns with or exceeds local market standards.

• Benefits offerings are tailored by location to meet local requirements and norms.

• Equity may be included as part of the total compensation package.

• Internal compensation bands are informed by market data.

• Commitment to equal employment opportunities and fostering an inclusive workplace.