Technical Account Manager – RealCloud

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary technical liaison for assigned clients at RealCloud.

• Establish and nurture trustworthy relationships with the technical teams, managers, and executives of clients.

• Comprehend each client's architecture, workloads, challenges, and business goals.

• Facilitate technical meetings, Technical Reviews, and regular sessions to assess and enhance client environments.

• Identify risks related to technology, architecture, operations, security, performance, availability, and costs.

• Suggest architectural enhancements and improvements utilizing best practices in Cloud Computing.

• Collaborate with RealCloud architects, engineers, and specialists to outline and oversee action plans.

• Assist in making decisions regarding Cloud architecture, modernization, security, governance, FinOps, DevOps, observability, and optimization of environments.

• Anticipate client needs and pinpoint opportunities for technological growth.

• Serve as the technical escalation contact during critical situations, coordinating specialists to address issues.

• Simplify complex technical matters for engineering teams, managers, and executives.

• Monitor technical metrics, improvement strategies, and the continuous evolution of client environments.

• Foster long-term strategic relationships, enhancing client satisfaction, retention, and trust.

• Represent RealCloud's technical interests in meetings, workshops, events, and technology communities.

• Disseminate knowledge and contribute to the technical growth of company professionals.

⛳️ Requirements

• Must reside in São Paulo.

• Bachelor’s degree in technology or a quantitative discipline with a solid grounding in computing, or equivalent technology-related education.

• Over 5 years of professional experience in technical roles with direct client interaction.

• Strong experience in Cloud Computing and enterprise environment architectures.

• Proven experience in designing, analyzing, or evolving Cloud architectures.

• Capability to diagnose technical problems and coordinate multiple specialists for solutions.

• Experience in leading technical discussions and meetings with clients.

• Proficient in communicating with stakeholders across all organizational levels, from engineers to C-level executives.

• Outstanding verbal and written communication abilities.

• Consultative approach, analytical skills, and a strong focus on customer service.

• A minimum of one Professional- or Specialty-level certification is mandatory, preferably from AWS, GCP, or Azure.

• Associate-level certifications do not fulfill the minimum requirement for Professional- or Specialty-level certifications.

🏝️ Benefits

• Dental insurance.

• Home office allowance.

• Life insurance.

• Fuel allowance.

• Flexible working hours.

• Professional development incentive.

• RealCloud Saudável wellness program.

• Partnership with SESC.

• Technical training.

• Reimbursement for approved AWS certification exam costs.

• Mental health app providing psychological support.

• Medical insurance.

• TotalPass.

• Happy Day — one day off during your birthday month.

• Meal/food allowance.