Technical Account Manager, Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Customers and Partners to strategize, design, implement, and configure Claroty’s solutions to achieve both technical and business goals.

• Act as the primary technical liaison and subject matter expert for Customers and Partners.

• Take ownership of technical requirements and ensure they align with industry best practices.

• Offer ongoing technical advice, architecture suggestions, and optimization strategies.

• Provide support, enablement, and oversight to Partners during Customer deployments.

• Proactively identify risks, gaps, and opportunities for improvement within customer environments.

• Convert feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.

• Create technical artifacts, documentation, playbooks, and best practices.

• Assist with escalations and complex technical scenarios alongside Support and R&D teams.

• Facilitate executive-level technical discussions and present strategic roadmaps that align with cybersecurity and operational objectives.

⛳️ Requirements

• A minimum of 5 years of experience in Professional Services, Technical Account Management, Network Engineering, or other similar customer-facing technical positions.

• Experience working with US Federal Customers, including understanding agency-specific requirements, adhering to federal compliance and security standards, collaborating with cross-agency stakeholders, and delivering solutions in regulated government environments.

• Familiarity with relevant Standards & Frameworks (e.g., NIST, ISO/IEC), particularly with IEC 62443.

• Practical knowledge of Governance, Risk, and Compliance (GRC) principles as they apply to critical infrastructure and cyber-physical systems.

• Extensive knowledge of IT networking; prior experience as a Network Architect is highly advantageous.

• Strong grasp of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.

• Solid understanding of core cybersecurity principles and secure network architecture.

• Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are beneficial.

• Excellent communication and presentation skills, capable of engaging both technical and executive stakeholders.

• Customer-centric approach with the ability to cultivate trusted, long-term partnerships.

• Willingness to travel up to 30-40% of the time.

• U.S. Citizenship is required.

• A foundational understanding of OT Cybersecurity practices and Operational Technology (OT) / ICS environments and industrial networks is a plus.

🏝️ Benefits

• Comprehensive total rewards package details provided prior to interviews.

• Variable compensation components, including equity or bonuses.

• Special accommodations available upon request throughout all selection phases.

• Remote work arrangement offered.