Technical Account Manager – Customer Success

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Collaborate with clients and the Tulip account team to create and implement technical success plans for designated accounts.

• Offer expert insights on Tulip platform architecture, integrations, and sophisticated use cases.

• Facilitate technical conversations with customer stakeholders, ranging from app developers to IT and Operations executives.

• Discover opportunities for enhanced platform utilization and technical optimization.

• Conduct technical workshops, training sessions, and in-depth explorations of the platform.

• Assist customers in designing scalable solutions utilizing Tulip's no-code platform.

• Support customers through intricate technical implementations and integrations.

• Work with customers to establish technical best practices and governance frameworks.

• Collaborate closely with the Account Executive and Customer Success Manager to guarantee a seamless customer experience and account growth.

• Partner with Product and Engineering teams to relay customer technical requirements.

• Collaborate with Sales Engineering during opportunities for expansion.

• Aid in the renewal processes through technical value demonstrations.

• Remain updated on Tulip platform capabilities, industry trends, and manufacturing technologies.

• Create technical content, documentation, and enablement materials.

• Engage in customer advisory boards and technical user groups.

• Represent Tulip at industry events and technical conferences.

⛳️ Requirements

• 5–7 years of experience in technical customer-facing positions such as Solutions Engineering or Technical Consulting.

• Over 3 years of experience in Tulip delivery at the L4 SOLV level.

• Strong comprehension of manufacturing operations, Industry 4.0, or industrial software.

• Experience with APIs, system integrations, and database principles.

• Preferable familiarity with no-code/low-code platforms.

• Willingness to travel, with an estimated 20% travel requirement.

• Exceptional written and verbal communication abilities.

• Capacity to convey complex technical concepts to varied audiences.

• Strong skills in presentation and workshop facilitation.

• Collaborative mindset with experience in cross-team collaboration.

• Extensive knowledge of digital transformation initiatives in industrial environments.

• Understanding of manufacturing processes and operational challenges.

• Experience with manufacturing execution systems (MES) and related platforms.

🏝️ Benefits

• Impact: Assist customers in transforming their operations and achieving significant business results.

• Growth: Cultivate deep expertise in innovative manufacturing technology while enhancing customer success skills.

• Team: Become a part of a collaborative, customer-focused team that prioritizes technical excellence.

• Learning: Enjoy continuous learning opportunities with access to the latest trends in manufacturing and technology.

• Culture: Join a company that is revolutionizing manufacturing practices.

• Remote work options available, with the possibility of working from offices in Munich or Budapest.