Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic technical advice and executional support to enterprise and strategic clients.

• Act as the technical counterpart to the Client Success Manager.

• Maintain a regular weekly communication touchpoint with clients and oversee daily business activities.

• Create and manage channel implementation strategies.

• Lead tactical execution across the Rithum platform, encompassing operational workflows, repricing, promotional planning, and algorithmic optimization.

• Perform technical assessments and offer forward-thinking optimization suggestions.

• Guide clients in overcoming challenges and maximizing the value derived from Rithum solutions.

• Address and resolve complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum internal teams.

• Assist in technical roadmap development, feature adoption, and product feedback processes.

• Maintain extensive knowledge of platform functionality, data flows, and emerging capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace position with a brand or retailer.

• Proven track record of assisting enterprise or strategic clients with technical onboarding, platform integration, and continuous optimization.

• Strong expertise in using Excel.

• Basic understanding of channel requirements, data mapping, and feed architecture.

• Demonstrated capability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Established proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools in daily tasks.

• Proficiency in Salesforce, JIRA, or comparable workflow/project management tools.

• Excellent problem-solving skills, emphasizing root cause analysis and resolution.

• Strong verbal and written communication skills.

• Up to 10% travel may be required.

🏝️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan

• Life insurance & disability benefits

• Pension plan with a 4% Company match

• 25 Days of PTO

• 8 Company-paid Holidays

• 2 paid floating holidays

• 10 paid sick days

• 2 Wellness days

• 1 Paid Volunteer Day

• £45/month Remote work stipend for internet

• Calm App

• Employee Assistance Program

• Professional development stipend

• Learning and development offerings

• Charitable contribution match per team member

• Remote-first working conditions

• Comprehensive benefits and wellness plans