Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a reliable weekly point of contact for clients, handling daily business-as-usual operations.

• Create and manage strategies for channel implementation that are in line with technical specifications and Rithum’s platform capabilities.

• Execute tactical initiatives across the Rithum platform, encompassing operational workflows, repricing, promotional planning, and algorithm optimization.

• Perform technical evaluations and offer forward-looking optimization suggestions.

• Guide clients in overcoming challenges and maximizing the value derived from Rithum’s solutions.

• Take ownership of resolving intricate technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams.

• Assist in technical roadmap planning, feature adoption, and product feedback cycles.

• Maintain an in-depth understanding of platform functionalities, data flows, and emerging capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace capacity for a brand or retailer.

• Proven track record in assisting enterprise or strategic clients with technical onboarding, platform integration, and continuous optimization.

• Strong expertise in using Excel.

• Basic understanding of channel requirements, data mapping, and feed architecture.

• Established ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Demonstrated proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools in daily workflows, along with a continuous interest in new technologies.

• Proficient in platforms such as Salesforce, JIRA, or other similar workflow/project tracking tools.

• Exceptional problem-solving abilities, with an emphasis on root cause analysis and resolution.

• Strong verbal and written communication skills.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Comprehensive Private Medical Insurance and a Health Cash Back Plan.

• Life insurance and disability benefits.

• Pension plan featuring a 4% Company match.

• 25 Days of Paid Time Off (PTO).

• 8 Company-paid Holidays.

• 2 paid floating holidays.

• 10 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• £45/month Remote work stipend for internet expenses.

• Access to the Calm App.

• Employee Assistance Program.

• Professional development stipend.

• Various learning and development offerings.

• Charitable contribution match for each team member.

• Remote-first work environment.

• Competitive compensation and total rewards benefits within the industry.