Technical Services Manager – Hardlines and Toys

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide the necessary technical support to effectively expand the global business with regional clients.

• Create and execute initiatives aimed at establishing technical leadership within the region.

• Assist with Global Operations initiatives.

• Collaborate with global business partners to formulate and implement regional sales strategies for Sustainability Services.

• Engage in sales activities, including delivering technical presentations, developing proposals, and conducting line reviews.

• Oversee the implementation of the technical product-line aspect of new business.

• Aid in the maintenance and growth of existing account sales.

• Create and sustain technical content for sales and marketing materials.

• Provide regional insights to Global Marketing.

• Act as a liaison between the region and Global Operations regarding client needs, capacity, capability, pricing, and standards.

• Facilitate new service development through market insights, proposals, market studies, focus groups, consultant oversight, product launches, training, presentations, webinars, and conference calls.

• Manage research and development related to social and environmental audits, sustainable claims, climate change, traceability, and ESG reporting.

• Keep track of regional regulations and industry standards, communicating updates through technical bulletins and tools.

• Formulate client recommendations to address changing regulations and standards.

• Update or create methodologies with Global Operations to guarantee compliance.

• Address technical issues involving clients, internal teams, and sites.

• Develop and maintain protocols and test packages for regional client safety, regulatory compliance, product performance, and certification requirements.

• Provide market intelligence regarding the QHSE and Sustainability market in the Americas.

• Create proposals for new market opportunities and relevant acquisitions.

• Support the introduction of new products with marketing materials, training, presentations, seminars, and webinars.

• Ensure the successful launch of new products with regional clients, including meeting sales targets.

⛳️ Requirements

• MBA or relevant business experience preferred, with at least 5 years of progressive P&L responsibility.

• A minimum of a 4-year degree in a relevant Technical/Science, Environmental, or Chemistry discipline, or a related field.

• Preferred knowledge of management systems related to Sustainability Services, such as SA8000 or equivalent, and/or ISO standards including ISO 14000, ISO 18000, ISO 9000, ISO 17021, ISO 50001, ISO 14040, ISO 14044, ISO 14064-1, ISO 14064-2, ISO 14067, PAS 2050, PAS 2060, GHG protocol, CDP, SBTI, CCER, GRI, SASB, TCFD, AA1000.

• Five (5) years of experience in a related technical field, including progressive management roles.

• Five (5) years of experience in a management position that encompasses technical leadership in Sustainability, quality assurance, product testing, or consumer product manufacturing.

• Five (5) years of experience in consumer products sectors.

• Proven experience in direct customer engagement.

• An equivalent combination of education and experience may be considered in lieu of the aforementioned qualifications.

• Ability to think strategically and adapt strategies to changing market dynamics.

• Demonstrated management capabilities, including organizational design, recruitment and retention, and personnel development.

• Proficient in marketing and market evaluation skills.

• Experience in client interaction and customer requirements analysis.

• Excellent oral and written communication skills, including the ability to present effectively.

• Strong problem-solving and critical-thinking abilities.

• Advanced training and presentation skills.

• In-depth knowledge of technical concepts, processes, and equipment related to the assigned product line.

• General understanding of testing, audits, and technical consulting concepts, processes, and equipment.

• Strong computer skills with medium to high proficiency in Microsoft Office Suite.

• Familiarity with laboratory instrumentation and equipment.

• Experience with budgeting processes and sound business acumen.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.