Technical Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Serve as the primary point of contact for all client-related inquiries within the Valeris IT organization.

• Oversee and escalate client requests, service tickets, defect resolutions, and innovation initiatives from initiation through to completion.

• Hold regular status meetings with business partners and clients to communicate progress, status updates, outcomes, and challenges.

• Work collaboratively with operations to introduce innovative technology concepts and solutions to clients.

• Engage in client quarterly business reviews, presenting updates on technology initiatives and accomplishments.

• Act as a subject matter expert in client technology, connecting operations, technology, and partner teams.

• Track project timelines and deliverables to ensure compliance with service-level agreements and deadlines.

• Facilitate effective communication among cross-functional teams.

• Analyze and report on key performance metrics, identifying opportunities for improvement.

• Collaborate with IT solution architects, business analysts, product owners, and development leads/managers to design implementations and address issues.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree in computer science, business administration, or a related field, or equivalent experience is required.

• Demonstrated experience in product management, project management, and client success roles, including client management and expectation setting.

• Proven experience working with both internal and external clients to define business and technical requirements and deliver technical solutions.

• Experience in the healthcare and information technology sectors is highly advantageous.

• Familiarity with web services and data feed integration is preferred.

• Strong grasp of technology solutions and their application within a business framework.

• Exceptional written and verbal communication, interpersonal, critical thinking, and problem-solving skills.

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Visio, and Word.

• Experience with Salesforce software is a plus.

• Skilled in eliciting requirements and diagramming process flows.

• Experience with project tracking software is preferred.

• Good understanding of SDLC processes (Waterfall, Agile) is preferred.

• Ability to work collaboratively in a fast-paced environment.

• Capable of investigating optimal solutions for business challenges and engaging with key IT personnel responsible for delivery.

• Preferred candidates should be able to type at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

• Successful completion of a background check and, depending on the role, a drug screening is required.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including options that are HSA- and FSA-eligible, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching contributions on Health Savings Account deposits.

• Complimentary Basic Life and AD&D insurance coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal as well as professional development.

• A challenging and stimulating work environment that fosters new ideas.

• An inclusive workplace with a mission-driven culture.

• Flexibility to travel as needed is preferred.