Technical Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver pre-sales and customer lifecycle advocacy and support for designated clients.

• Counsel potential customers and assigned account representatives on technology solutions.

• Cultivate and maintain enduring customer relationships.

• Collaborate with all internal teams while reporting to sales leadership.

• Assist in presales site operations, initial site assessments, and trial-test preparations.

• Create and present technical presentations that detail products and services.

• Partner with customers and engineers to ensure equipment aligns with system specifications.

• Aid the sales team by comprehending customer needs and offering technical sales support.

• Secure orders, uphold product standards, and facilitate product delivery.

• Build rapport with customers to ensure acceptance and satisfaction.

• Plan product adjustments to satisfy customer requirements.

• Help clients troubleshoot product usage challenges.

• Suggest enhanced products and articulate their cost-effectiveness.

• Assist in proposal generation, product positioning, solution offerings, and technical clarifications.

• Support SLA documentation, bid coordination, prospect qualification, discovery, requirements gathering, product demonstrations, technical discussions, and solution proposals.

• Engage in relationship-retention CRM activities.

• Support Partner Management in identifying and assessing partnership and distribution-channel opportunities.

• Oversee assigned account activities, including trouble tickets, billing disputes, reports, and collections, and facilitate their resolution.

• Willingness to travel 25% of the time.

⛳️ Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field is preferred.

• 6-9 years of experience in sales engineering or IT within the managed services, professional services, or security sectors.

• At least 2 years of experience in a customer-facing role, ideally with presales exposure.

• Certifications in Dell, HP, VMware, and Hyper-V are preferred.

• Experience using a CRM, preferably ConnectWise, Salesforce, or Microsoft Dynamics.

• In-depth knowledge and technical background in Managed Services products and offerings.

• Familiarity with IT ecosystem technologies, including Dell, HP, and virtualization technologies like VMware and SQL.

• Working knowledge of site and central IT technologies provided within service and product portfolios.

• Understanding of the technical relationships between infrastructure technologies and current applications.

• Advanced understanding of application, data, and infrastructure architecture disciplines.

• Comprehension of architecture and design across all systems.

• Strong business acumen with the ability to translate business needs into technical solutions.

• Capacity to manage multiple priorities and projects in a dynamic environment.

• Exceptional oral and written communication skills, with the ability to navigate challenging conversations.

• Problem-solving skills and determination to generate and select effective solutions.

• Ability to foster relationships with both internal and external stakeholders.

• Proficient communication skills with customers and various management levels.

• Team-oriented mindset with a willingness to share knowledge.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and advancement.

• Collaborative and growth-focused work environment.

• Engage at the forefront of cybersecurity and emerging technologies.