Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted technical advisor and solution strategist for key and growth industrial accounts within the Manufacturing, Energy, and Supply Chain sectors.

• Establish strong relationships with technical and operational decision-makers, such as CTOs, VPs of Engineering/IT, Chief Architects, and Operations Leaders.

• Represent webAI’s technical vision in high-level discussions.

• Collaborate with Sales Account Managers to create technical account plans and enterprise AI strategies.

• Design multi-year technical roadmaps for manufacturing, energy, warehousing, quality inspection, predictive maintenance, and supply chain optimization.

• Tailor webAI solution blueprints to meet customer-specific operational needs and compliance regulations.

• Offer forward-thinking advice on AI, computer vision, edge deployment, and interconnected production and supply systems.

• Stay updated on industry trends, operational innovations, competitive AI solutions, and industrial standards.

• Coordinate efforts among AI solution architects, data engineers, product teams, and delivery partners.

• Conduct feasibility assessments for AI deployment, edge hardware integration, retrofit strategies, and enhancements to industrial facilities.

• Serve as a liaison between Sales, Presales, Product Development, Delivery, and delivery partners.

• Facilitate technical presentations, workshops, and proof-of-concept projects.

• Simplify complex AI and data-driven concepts into actionable proposals for engineering, IT, and C-suite stakeholders.

• Define webAI’s platform and models within manufacturing, energy management, and supply chain automation frameworks.

• Identify early engagement opportunities in expansion initiatives, energy modernization, greenfield and brownfield projects, and global supply chain optimizations.

• Ensure continuous customer value through scalable AI integration, lifecycle support, and ongoing optimization.

⛳️ Requirements

• 8+ years of experience in account management, solution engineering, technical account management, or technical sales in manufacturing, energy, supply chain, or industrial enterprise software.

• Strong understanding of industrial and supply chain systems, including PLCs, edge computing, network architectures, sensor networks, SCADA, MES, and WMS/TMS systems.

• Demonstrated ability to convert complex operational requirements into technical AI solutions.

• Bachelor’s degree in Engineering, Computer Science, Data Science, Manufacturing Technology, or a related field, or equivalent hands-on experience.

• Willingness to travel up to 30% domestically, with some international travel as needed.

• Preferred: 10+ years in technical account management or solution architecture in manufacturing, energy, or supply chain management.

• Preferred: Practical experience with industrial AI/ML deployment, computer vision implementations, edge AI runtime environments, and large-scale AI deployment projects.

• Preferred: Master’s degree in Engineering, Computer Science, Supply Chain Engineering, or Business.

• Relevant industry certifications such as PMP or AI/Cloud certifications are advantageous.

• Must possess legal authorization to work in the United States; employment is contingent on completing Form I-9.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits package.

• 401(k) matching (for U.S.-based employees only).

• $200/month Health & Wellness stipend.

• Support for Continuing Education.

• $500/year Function Health subscription (for U.S.-based employees only).

• Complimentary parking for in-office employees.

• Flexible Time Off (FTO).

• Parental leave available for eligible employees.

• Supplemental life insurance.

• Competitive salary.