Staff Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in achieving long-term value from their investments by providing implementation, adoption, and continuous technical support.

• Support intricate customer environments.

• Provide guidance on identity, access, device trust, and Software as a Service (SaaS) security.

• Develop scalable practices that further 1Password’s mission.

• Manage complex post-sale technical relationships from onboarding to adoption and renewal.

• Oversee technical implementations, including integrations, configurations, and security evaluations.

• Act as a trusted technical advisor for key accounts, helping customers realize significant business outcomes.

• Collaborate with Customer Success Managers to identify risks, support growth opportunities, and enhance customer value.

• Advocate for the customer perspective internally while working with Product, Marketing, Support, and other cross-functional teams.

• Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.

• Mentor team members, contribute to team training, support leadership initiatives, and serve as an escalation point for complex technical issues.

• Utilize AI to enhance efficiency, accelerate processes, anticipate customer needs, and drive growth.

⛳️ Requirements

• Over 8 years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant.

• Ideally experienced in a SaaS or Business-to-Business (B2B) security setting.

• Proven experience leading technical onboarding and implementation discussions with both technical and business stakeholders in complex customer environments.

• Excellent communication, storytelling, and demonstration abilities.

• Capable of translating technical concepts into clear business value.

• Familiarity with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM).

• Knowledge of security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).

• Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, Docker, Kubernetes, and command-line interfaces.

• Ability to work independently in a remote-first environment, mentor colleagues, enhance team practices, and collaborate efficiently across functions.

• Preferred experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on emerging artificial intelligence (AI) technologies.

• Must be legally authorized to work in the countries specified in the job posting; 1Password will not provide work authorization, relocation assistance, or visa sponsorship/transfers.

• Candidates must pass a background check.

🏝️ Benefits

• Immediate enrollment in 1Password's benefits program, which includes health and dental coverage.

• 401(k) plan.

• Generous paid time off.

• Equity grants.

• Incentive programs, where applicable.

• Maternity and parental leave top-up programs.

• Competitive health benefits.

• Generous PTO policy.

• RSU program available for most employees.

• Retirement matching program.

• Complimentary 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work culture.

• Occasional travel for department-wide offsites, quarterly departmental meetings, and periodic customer events.

• In-person onboarding in Toronto for go-to-market roles.