Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of revenue performance, growth, retention, renewals, and expansion for a portfolio of key event organizer partners.

• Develop multi-quarter account strategies that align with partner objectives and revenue outcomes.

• Ensure account health, readiness for renewals, and the management of long-term contracts.

• Identify and implement measurable opportunities for growth.

• Facilitate a shift from manual, LDT-supported workflows to AI-driven, self-sufficient operational models.

• Leverage both internal and external AI tools to enhance account management, generate insights, and prioritize actions effectively.

• Provide AI-enhanced, data-driven recommendations focusing on performance, conversion rates, and operational efficiency.

• Serve as a trusted technical and strategic advisor to senior stakeholders in the event-organizing sector.

• Guide organizers on aspects such as registration, operations, participant experience, and AI-supported support models.

• Cultivate expertise and build relationships within the endurance event ecosystem.

• Represent Let’s Do This at various industry events, conferences, and partner engagements.

• Promote the adoption and value of the platform, its integrations, features, and AI-driven products.

• Translate the needs of partners into scalable product insights.

• Collaborate with the Product team to influence roadmap priorities.

• Work alongside Onboarding and Support teams to ensure a seamless experience for partners.

• Maintain internal visibility regarding account health and associated risks.

• Travel to key events to provide onsite support, including weekends.

⛳️ Requirements

• Proven experience in account management or a similar role.

• Familiarity with AI tools and data-driven processes.

• Strong interpersonal and communication skills.

• Ability to work independently in a remote setting.

• Willingness to travel as needed for events.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity to engage with AI tools, automation, and data-driven workflows.

• Representation at industry events, conferences, and significant partner moments.

• In-person interaction and hands-on support during events.

• Chance to work with a global leader in mass participation sports events.

• Join a rapidly growing company backed by $90M in funding and notable investors.