Technical Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish and cultivate robust, enduring relationships with clients.

• Act as the main point of contact for technical questions, issues, and escalations.

• Acquire and maintain in-depth knowledge of EasyVista products and services.

• Deliver expert technical advice and support to clients.

• Evaluate clients' technical needs, challenges, and business objectives.

• Facilitate the onboarding process for new clients, including guidance on product usage and integration.

• Serve as the incident manager for technical issues, ensuring timely resolutions in collaboration with internal teams.

• Proactively identify potential challenges and offer recommendations or solutions.

• Collect client feedback and relay it to product development teams.

• Partner with clients on long-term strategies that align with their business goals.

• Keep thorough records of client interactions, issues, and solutions.

• Coordinate root cause analyses for significant incidents and implement mitigation plans.

• Offer value-added services, technical usage guidance, and best practices for configuring EasyVista products.

⛳️ Requirements

• Bachelor's degree in computer science or a related technical discipline.

• Over 5 years of experience in technical support, account management, or a similar role.

• Proficient in IT Service and Operations Management tools and technologies.

• Exceptional communication, problem-solving, and interpersonal skills.

• Capability to work independently as well as collaboratively in a dynamic environment.

• Strong organizational abilities and meticulous attention to detail.

• Self-motivated with the ability to work autonomously and as part of a team.

• Quick learner with a knack for grasping new applications and technologies.

• Ability to think creatively and analytically in a problem-solving context.

• Experience in the SaaS industry.

• ITIL Certification is a plus.

🏝️ Benefits

• Great Place To Work® certification for 2022-2023.

• Family health insurance fully covered by EASYVISTA.

• SWILE card subsidized at 60% by EASYVISTA.

• Employee savings plan.

• Retirement savings plan.

• Profit-sharing agreement.

• Opportunities for professional development and career growth.