Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the technical operating procedures for a designated portfolio of accounts.

• Collaborate with Account Executives to establish, scope, and monitor customer projects and prospective opportunities.

• Facilitate coordination among partner teams, financial institution clients, and internal teams at Atomic.

• Maintain clarity on ownership, next steps, potential risks, and timelines.

• Create reusable enablement materials for partners and financial institutions, such as welcome packets, onboarding templates, one-pagers, and support guides.

• Recognize recurring integration challenges, support trends, and gaps in products or processes.

• Transform recurring issues into sustainable improvements.

• Conduct customer status meetings and internal planning discussions with relevant participants and a well-defined decision/action trail.

• Proactively escalate technical, support, scope, and timeline risks with supporting evidence, customer impact analysis, and suggested solutions.

• Engage with customers to build relationships, comprehend their issues and requests, manage escalations, and communicate resolutions and subsequent steps.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Background in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a related customer-facing technical role.

• Proficient project and stakeholder management skills across multiple accounts or workstreams.

• Strong operational instincts to ensure ownership, timelines, risks, decisions, and systems of record are well-maintained.

• Genuine curiosity about the businesses of partners and customers.

• Capability to identify recurring patterns and convert them into scalable processes or documentation.

• Interest in technical subjects and the ability to grasp software integrations.

• Experience in fintech, financial institutions, embedded finance, or regulated customer environments is a plus.

• Familiarity with APIs, JSON, webhooks, Postman/curl, SQL, or observability tools is advantageous.

• Experience with Pylon and Linear is beneficial.

• Some experience in writing or reviewing code and creating technical documentation is a plus.

• U.S. citizenship or authorization to work in the United States without sponsorship.

• No current or future need for employment visa sponsorship.

🏝️ Benefits

• Medical, dental, vision, and 401(k) plans.

• Equity through stock options.

• Remote-first work environment.

• Unlimited paid time off (PTO).

• Ten company-paid holidays.

• Office closure between Christmas and New Year.

• Opportunities for continuing education.

• Paid parental leave.

• Performance bonuses offered.