Technical Account Lead – SEO

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee and direct the Implementer team, which consists of six members.

• Streamline and enhance processes utilizing the platform and agentic solutions.

• Facilitate weekly one-on-one meetings, provide coaching, conduct performance discussions, lead daily team sync-ups, and manage huddles.

• Take charge of capacity and project planning, set quarterly team objectives, and approve time tracking.

• Address complex client escalations and handle customer calls.

• Manage accounts that are at risk, conduct post-mortem analyses, lead offboarding discussions, and track open escalations.

• Ensure onboarding and implementation meet quality standards.

• Evaluate the compatibility of new prospects and lead strategic reviews for accounts that are underperforming.

• Identify schema errors, indexation problems, traffic declines, migration issues, and failures related to the platform or integrations.

• Manage team, customer, retention, and health scorecards along with leadership reporting.

• Develop and sustain dashboards, trackers, internal tools, and API integrations.

• Create and pilot AI tools.

• Maintain the SOP library, outline package scopes, standardize templates, and implement cross-team process modifications.

⛳️ Requirements

• Proficient in AI or possess a strong competency with AI tools.

• Exceptional verbal and written English skills at the C1 to C2 level.

• 1 to 2+ years of direct team management experience.

• 3 to 5+ years of experience managing client escalations during live calls.

• 1 to 2+ years of practical SEO experience.

• Technical proficiency to collaborate directly with engineers.

• Knowledge of how websites, CMSs, and APIs interconnect.

• Experience managing a structured onboarding or implementation process from start to finish.

• Background in developing internal tools, dashboards, or automation solutions.

• Familiarity with Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP.

• Capability to work during EST hours.

🏝️ Benefits

• 15 days of paid time off (PTO).

• Paid holidays on Christmas Day and New Year's Day.