Tech Manager I – Tech Consumer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• The team is tasked with optimizing and automating service processes within Salesforce, leading to enhanced franchisee satisfaction.

• Be responsible for the training and career management of the team, covering everything from recruiting new collaborators to developing Individual Development Plans (PDI) and providing feedback.

• Act as the owner and co-responsible for the planning process while contributing to product planning discussions.

• Introduce enabling points and continuous improvement aspects into the planning.

• Foster a Software Engineering culture that promotes knowledge sharing, continuous learning, feedback, and transparency.

• Contribute to and support technical decisions regarding Architecture, Documentation, Technical Debt, Quality, Security, SRE, DevOps, and Data Engineering.

• Lead the evolution of software development processes, including Flow Management, Crisis Management, Incident Management, and roadmap tracking.

• Support the management of the Backlog and Workflow Roadmap, engaging in Kanban rituals and practices that encourage autonomy, empowerment, metrics, and continuous improvement.

⛳️ Requirements

• At least 3 years of direct management experience with development personnel.

• Experience working with Salesforce, Service Cloud, LWC, Flows, Apex, and SOQL.

• Knowledge and experience with technologies such as JavaScript, Node.JS, React, Restful APIs, Micro Frontend, Design Systems, and NoSQL databases.

• Experience with microservices and event-driven architecture, using serverless and Kubernetes. Familiarity with cloud technologies and DevOps practices, including infrastructure as code.

• Experience in the development cycle and evolution of digital products.

• Experience in agile teams with proficiency in Kanban and Lean practices.

• Knowledge of facilitation techniques and problem-solving methodologies.

• Analytical skills to make data-driven decisions, supporting teams from diagnosis and understanding of issues and opportunities to execution and value generation.

🏝️ Benefits

• Medical and dental plans.

• Medication assistance.

• Health benefits for family members.

• Free psychotherapy sessions.

• Telemedicine and second medical opinion services.

• Free flu vaccine.

• Health care programs.

• Meal vouchers or local restaurant options (depending on work model).

• Food vouchers.

• Christmas food voucher.

• Gym and physical activity studio plans.

• Home office assistance (for hybrid and remote work models).

• Pet health insurance.

• Birthday day off.

• Discounts of up to 40% on our products.

• Employee association (agreements and partnerships, multi-brand store, Total Pass gyms, courses, and more!).

• Travel and accommodation programs.

• Child education assistance.

• Child nutrition credit.

• Babysitting assistance.

• School material assistance.

• Legal, psychological, and social guidance.

• Support for atypical parents.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Transportation and parking assistance (for hybrid and on-site models).

• Life insurance.

• Support for the passing of parents.

• Private pension plan.

• Payroll loans.