Team Member, Closing Agent – Vendor Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and recruit new qualified vendors to enhance the database

• Foster and maintain professional relationships with vendors

• Update and manage vendor profiles, including county coverage areas, product offerings, fees, and base schedule information

• Assess and monitor vendor performance and quality standards

• Communicate with vendors concerning their performance, quality, processes, and expectations

• Assist vendors with ServiceLink applications, such as EXOS and mobile applications

• Address and resolve inquiries related to billing and payments

• Organize and maintain team folders

• Achieve production and accuracy targets

• Follow up on appointment updates and tasks related to vendors

• Handle incoming phone calls

• Collaborate effectively with internal departments

• Execute other assigned responsibilities

⛳️ Requirements

• High School diploma or equivalent is mandatory

• Basic knowledge of Excel is required; familiarity with VLookup, formulas, and pivot tables is advantageous but not essential

• Capacity to identify issues beyond mandated company, client, and state regulations, guidelines, and requirements

• Exceptional customer service and communication abilities

• Proficient in multitasking and adhering to tight client deadlines

• Strong attention to detail is crucial

• Ability to work autonomously as well as collaboratively within a team

• Willingness to work overtime when necessary

• Understanding of basic smartphone functionalities

🏝️ Benefits

• Health insurance coverage

• Vision insurance coverage

• Dental insurance coverage

• Life insurance coverage

• 401(k) retirement plans

• Employee Stock Purchase Plan

• Paid vacation leave

• Paid sick leave

• Training opportunities to support employee advancement