Team Manager, Global Client Delivery

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee the daily operations of assigned customers or multiple functional team members.

• Allocate resources effectively to implement and execute project plans while meeting agreed service levels.

• Manage workload distribution and engage in resource management across global teams.

• Ensure the seamless integration of team services along with consistent application, utilization, and review of standard operating procedures (SOPs).

• Coordinate and track progress towards team objectives.

• Implement, monitor, and report on performance metrics, taking corrective actions as needed.

• Execute departmental or client strategies and communicate these strategies to the team and/or clients.

• Develop the team to ensure a skilled workforce capable of meeting growth objectives within budget constraints.

• Establish and oversee performance objectives, conducting performance evaluations for direct reports.

• Manage customer complaints, issues, concerns, and service failures until resolution.

• Promote continuous improvement, quality, and productivity.

• Apply best practices in budget and risk management, maintaining accurate records in Workfront.

• Lead client relationships, milestone tracking, communication, and escalation management.

• Consult with clients to understand their needs and customize delivery processes accordingly.

• Collaborate with CLS functions and Business Units to eliminate obstacles and enhance client delivery.

• Support project management leadership in team operations and supervision.

• Work with Business Development Directors to comprehend customer culture and evolving requirements.

• Perform other duties as assigned.

⛳️ Requirements

• High School Diploma.

• Three or more years of experience in customer leadership.

• Proficiency in English.

• Bachelor's degree preferred.

• One or more years of people management or supervisory experience preferred.

• Availability to work Monday through Friday during standard business hours.

🏝️ Benefits

• Commitment to being an Equal Opportunity Employer, ensuring consideration for qualified applicants without discrimination.

• Disability accommodations available for those using online application tools.