Team Leader – Property Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the quality, efficiency, productivity, workload distribution, and coordination of designated property management responsibilities.

• Assess attendance records, shift summaries, and daily performance metrics for accuracy and effectiveness.

• Serve as the primary liaison for team members regarding work-related issues and general assistance.

• Mentor, guide, and evaluate the work of team members.

• Facilitate the onboarding and training processes for new hires and existing staff.

• Provide continuous departmental training and create training materials, documentation, and internal forms.

• Hold regular internal meetings and compile monthly productivity reports along with other management documentation.

• Coordinate internal updates, draft procedures, and create templates to enhance operational efficiency.

• Make staffing recommendations, conduct performance reviews, recommend promotions and salary adjustments, manage performance, and carry out terminations when needed.

• Ensure compliance with company policies, risk management standards, and internal controls.

• Contribute to the development and improvement of internal controls to reduce operational risks.

• Document internal training sessions and produce team-specific training resources.

• Foster team engagement and guide the team towards meeting internal KPIs and performance benchmarks.

• Undertake additional related responsibilities as assigned by management.

⛳️ Requirements

• Minimum of 3 years of experience in real estate or property management.

• Proficient in property management software such as AppFolio, Buildium, Yardi, or RentManager.

• Practical experience in tenant coordination, maintenance coordination, and leasing-related duties.

• At least 2 years of leadership experience with reporting responsibilities to management.

• Strong sense of ownership and pride in work performance and its contribution to company success.

• Capability to work autonomously and make informed decisions with little supervision.

• Exceptional interpersonal and communication abilities.

• Proactive, detail-oriented, composed under pressure, empathetic, and a collaborative team player.

🏝️ Benefits

• 10 Paid Time Off days

• 6 Paid Holidays (Philippines)

• Health Maintenance Organization (HMO) coverage after 6 months

• Weekday schedule, Monday to Friday

• Shift hours: 8:00 AM - 5:00 PM EST