Team Leader – Commercial Employer Market Account Team Support

This is a fully remote position, open to applicants in Alabama, +17 more states.

📋 Description

• Act as both a contributor and mentor, managing individual Associate Account Manager responsibilities while guiding Associate Account Managers/Sales Coordinators.

• Provide support to the Express Scripts Commercial Division, ensuring that direct reports fulfill the needs of clients and the Client Service Team partners.

• Oversee a book of business/group mailbox to address client issues, reporting requirements, access requests, and tactical support tasks.

• Facilitate the resolution of operational challenges across functions and ensure effective project implementation.

• Mentor, develop, train, and assist less experienced team members.

• Function as the team's process coach and subject matter expert for inquiries related to internal processes and procedures.

• Address day-to-day operational, system, and process questions, along with inquiries and escalations.

• Balance various priorities to meet divisional and team goals.

• Monitor resources and communications to pinpoint areas where the team can aid Client Service Team partners.

• Identify recurring issues and limitations, driving improvements in processes.

• Accept new projects and responsibilities as required.

• Track team performance and provide comprehensive reporting.

• Maintain and refresh team playbooks, training resources, and materials.

• Seek opportunities to incorporate AI-driven solutions into daily workflows to enhance efficiency, productivity, and business results.

⛳️ Requirements

• Bachelor’s degree in a relevant field or 11 to 14 years of applicable experience.

• Over 2 years of experience in client support, Associate Account Management, or account management, ideally within ESI.

• Prior experience in team leadership or coaching is preferred.

• Proven time management and organizational skills.

• Capability to prioritize and manage multiple assignments to completion while meeting deadlines.

• Ability to collaborate and maintain a professional interface with individuals at all organizational levels.

• Proficiency in delegating tasks to staff members.

• Adaptability to a dynamic work environment, quick learning, problem-solving, and decision-making with minimal supervision.

• Familiarity with Microsoft Office tools.

• For remote work, a cable broadband or fiber optic internet connection with speeds of at least 10Mbps download/5Mbps upload is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence available.

• Remote work arrangement, contingent upon internet service requirements.

• Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is necessary for home-based work.