Team Leader – CIBG Ops – Corporate Operations – Trade CAM

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Deliver operational support and oversight that adds value to CCAM activities within CIBG, which includes Corporate Account Opening, Account Maintenance, Mandate and Signatory Management, KYC, and other account management functions.

• Oversee and authorize the Corporate Banking account opening and maintenance tasks performed by CCAM.

• Evaluate and approve account opening documentation for clients in Corporate, Commercial, Government, Financial Institutions, MNC, Special Assets, and Investment Banking sectors.

• Ensure that customer records, account structures, mandates, and authorized signatory details are accurately preserved in banking systems.

• Review and sanction corporate fixed deposit placements, rollovers, liquidations, and associated transactions within set delegated authority limits.

• Assist in KYC remediation, regulatory assessments, audit findings, and data correction efforts.

• Supervise risk, compliance, policy, procedural matters, and Maker-Checker controls.

• Report exceptions, high-risk situations, policy deviations, and control deficiencies to management.

• Facilitate internal, external, compliance, and regulatory audits.

• Ensure that requests adhere to SLAs, maintain a processing accuracy of 99% or above, and meet productivity, quality, and turnaround objectives.

• Oversee workflow queues, prioritize urgent and overdue requests, and allocate workload appropriately within the team.

• Collaborate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology departments.

• Serve as the main point of escalation for operational challenges affecting client service.

• Generate Daily, Weekly, and Monthly MIS reports detailing volumes, productivity, SLA performance, quality, and pending items.

• Assess operational trends and identify opportunities for process improvement and automation.

• Provide management with updates on remediation, audit initiatives, backlog reduction, and operational risk issues.

• Ensure adherence to UAE Central Bank regulations and internal governance standards.

• Uphold confidentiality and the integrity of customer information.

⛳️ Requirements

• In-depth understanding of Corporate Banking Operations, Account Management, KYC/CDD protocols, AML regulations, and customer lifecycle management.

• Solid knowledge of Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and client onboarding processes.

• Familiarity with regulatory standards, operational risk management, and audit controls.

• Strong leadership and team management skills.

• Exceptional stakeholder management and communication abilities.

• Excellent analytical and problem-solving skills.

• Capability to manage multiple priorities under strict deadlines.

• Keen attention to detail and risk awareness.

• Proficient in banking systems, workflow applications, and Microsoft Office software.

• A minimum of 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.

• Experience with Corporate, Commercial, Financial Institution, and Government Banking clients is preferred.

• Background in managing operational teams and service delivery functions.

• Bachelor’s Degree in Business Administration, Finance, Banking, Commerce, or a related field.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and retirement plans.

• Opportunities for professional development and career advancement.

• Dynamic and supportive work environment.

• Employee wellness programs and work-life balance initiatives.