Team Lead, Contract Care Coordination

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage the daily operations of the Clinical Care Coordination team.

• Conduct regular supervision and facilitate team meetings.

• Supervise referral triage, case conferencing, documentation evaluation, training adherence, and productivity oversight.

• Offer coaching, mentoring, and professional growth opportunities to team members.

• Track and assess care coordination performance metrics.

• Perform monthly audits and deliver timely internal reports to the Program Manager.

• Ensure accurate and prompt tracking of case statuses for assigned referrals.

• Assist in the recruitment, onboarding, and training of new clinical care coordinators and operational support staff.

• Provide clinical care coordination services, including managing caseload coverage when necessary.

• Address manager requests and support departmental processes, including handling phone lines and daily operational tasks.

• Aid in external provider consultation and coordination by reviewing and processing service continuations.

• Act as a point of contact for routine outreach inquiries concerning services and referrals.

⛳️ Requirements

• A Master’s degree in Social Work, Psychology, or a related field is required.

• A Bachelor’s degree with a minimum of 3 years of leadership experience may be acceptable.

• Supervisory experience is essential.

• Military affiliation is mandatory.

• Applicants must be current or former service members, spouses or family members of active-duty service members or veterans, or Gold Star spouses or family members.

• At least two years of experience providing behavioral health or social services within the military community is required.

• Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe is necessary.

• Strong ability to communicate effectively through written, verbal, in-person, and virtual channels.

• Capability to establish and achieve simultaneous short- and long-term objectives.

• Ability to effectively initiate change in a team environment.

🏝️ Benefits

• Medical, dental, and vision health coverage.

• Flexible Spending and Health Savings Accounts.

• 403b retirement plan with company match.

• Paid time off and ten paid holidays.

• AD&D Insurance, Life Insurance, and Long-Term Disability (company paid).

• Employee Resource Groups.

• Continuing education opportunities.

• Employee Assistance Program.

• Fully Remote.