Tax Support Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• In-depth understanding of income tax regulations.

• Proven capability to collaborate effectively and work across different teams.

• Excellent organizational and time-management abilities, adept at handling multiple tasks simultaneously.

• Capacity to perform well under pressure.

• Outstanding verbal and written communication skills.

• Strong analytical and problem-solving skills, with a creative approach to addressing challenges.

• Adaptable and flexible mindset.

• Customer-focused with relevant experience in customer support and relationship management.

• Eagerness to learn about additional products and services as necessary.

• At least one year of pertinent customer service experience.

• Bachelor's degree or equivalent experience is preferred.

• A university degree in taxation or a related discipline is preferred.

• Preference for candidates who have completed the H&R Block tax course.

• Familiarity with the accounting cycle and/or experience in an accounting environment is preferred.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) is preferred.

• Strong communication proficiency in English and/or French.

⛳️ Requirements

• Strong understanding of income tax.

• Proven ability to work collaboratively across various functions.

• Excellent organizational and time-management skills, capable of managing multiple priorities.

• Ability to thrive in high-pressure situations.

• Exceptional verbal and written communication abilities.

• Strong problem-solving skills with an innovative mindset.

• Flexible and adaptable approach.

• Customer-service experience with a strong track record in support and relationship management.

• Willingness to learn about additional products and services as necessary.

• Minimum of one year in a relevant customer-service role.

• A bachelor's degree or equivalent experience is preferred.

• A university degree in taxation or a related field is preferred.

• Preference for H&R Block tax course graduates.

• Good understanding of the accounting cycle and/or experience in an accounting office is preferred.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) is preferred.

• Strong communication skills in English and/or French.

🏝️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to eight weeks each year.

• Flexible vacation policies.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plan.

• Tuition reimbursement opportunities.

• Employee incentive programs.

• Resources dedicated to promoting mental, physical, and financial well-being.

• Two paid volunteer days off each year.

• Opportunities to engage in pro bono consulting projects and ESG initiatives.

• Career development and continuous learning through the Grow My Way program.

• Flexible work-life balance policies through Flex My Way.