Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process orders from initiation to delivery, ensuring a seamless experience for the customer.

• Relay updates regarding order status and production timelines to manufacturing partners, sales teams, and clients.

• Cultivate enduring relationships and trust with customers through transparent and engaging communication.

• Collaborate with suppliers and internal teams to resolve any order-related issues as necessary.

• Obtain and review production proof approvals, documenting proof and production statuses in our internal systems.

• Keep accurate records of customer interactions, transactions, feedback, and complaints.

• Log all order-related activities across various systems and maintain current order status updates within company software.

• Adhere to established communication protocols, guidelines, and policies.

• Undertake additional tasks that align with the responsibilities of the role.

⛳️ Requirements

• Exceptional skills in both spoken and written English communication.

• Strong commitment to customer service excellence.

• Outstanding problem-solving and analytical abilities.

• Excellent organizational and time management capabilities.

• Ability to thrive in a fast-paced and occasionally high-pressure environment.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.

• 1–2 years of relevant experience in Promotional, Customer Service, or Order Management roles.

• Proficient verbal and written communication skills in English.

• Willingness to work overnight or graveyard shifts in Philippine time or align with US business hours.

• Competent in Microsoft and Google productivity applications.

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is advantageous.

• Previous experience in the promotional sector or similar e-commerce roles is preferred.

• Experience handling inbound and outbound calls, customer retention, and inside sales is a plus.

• Knowledge of CRM systems and practices is desirable.

🏝️ Benefits

• Permanent remote work arrangement.

• Company-provided equipment.

• Employer contribution to government-mandated benefits.

• Internet stipends available upon regularization.

• Health Maintenance Organization (HMO) coverage upon regularization (with an option to enroll as early as Day 1).

• Paid Time Off (PTO) credits and service incentive leaves.

• Major company-sponsored spring and winter events.

• Monthly virtual employee appreciation events.

• Access to company-sponsored career skills training programs.

• A culture committed to supporting your personal and professional development.

• Competitive salary packages that lead the industry.