Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with members through phone and email communication.

• Provide empathetic listening and tailored solutions to meet members' distinct needs.

• Facilitate the onboarding process and assist in setting up new accounts.

• Address inquiries and guide members throughout their financial journey.

• Collaborate with the team to exchange knowledge and implement best practices.

• Maintain accurate records of member interactions and activities.

• Develop skills and work towards advancement in higher-level positions through career growth.

⛳️ Requirements

• At least 1 year of experience in Customer Service (call center or retail).

• High school diploma or equivalent qualification.

• Availability for an 8-hour shift within the hours of 6am - 8pm.

• A people-oriented mindset with a focus on solutions.

• Capability to manage a high volume of incoming calls.

• Excellent communication skills.

🏝️ Benefits

• 401(k) plan with employer matching contributions.

• Comprehensive medical, dental, and vision coverage with HSA and FSA options.

• Generous vacation and sick leave policy.

• Special volunteer days dedicated to community service.

• Wellness support through an Employee Assistance Program, Talkspace, and fitness discounts.

• Reimbursement of up to $5,250 for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during challenging times provided by the Achieve Care Fund.

• Employee resource groups and a strong commitment to diversity and inclusion.

• Additional pay incentives for weekend shifts.

• Optional access to the Tempe office.

• Complimentary lunch days during monthly hybrid work weeks.