Customer Service Representative – Professional Liability

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through phone, email, and chat with professionalism, courtesy, and promptness.

• Refer complex matters to senior team members or management when necessary.

• Investigate and resolve customer inquiries regarding coverage, claims, billing, and policy specifics.

• Keep precise records of customer interactions and transactions.

• Spot opportunities for process enhancements and relay ongoing issues or recommendations to the Team Lead or Supervisor.

• Conduct data entry tasks, which include sorting and indexing scanned correspondence and emails and directing them to the correct recipients.

• Achieve production targets and quality benchmarks established by management.

⛳️ Requirements

• A minimum educational requirement of a high school diploma or equivalent.

• 1 to 2 years of experience in customer service or call center roles.

• Experience in insurance, healthcare, veterinary reception, or animal-related customer service is highly advantageous.

• Excellent communication and problem-solving abilities.

• Capacity to thrive in a fast-paced environment while managing multiple tasks.

• Property & Casualty (IL) license preferred or willingness to obtain one.

🏝️ Benefits

• Medical/Rx insurance

• Dental insurance

• Vision insurance

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts