Customer Service Representative

This is a fully remote position, open to applicants in Illinois, +6 more states.

📋 Description

• Respond to incoming calls from healthcare providers concerning Benefits, Appeals, Authorization Claims, and Codes

• Manage an average of over 50 calls each day

• Navigate through several applications across multiple screens while handling inbound calls

• Complete 100% of training requirements during the initial 90 days of employment

• Address customer complaints using independent problem-solving skills to achieve one-call resolution

• Achieve or surpass call center performance metrics while delivering consistent customer service

⛳️ Requirements

• High School diploma or GED is mandatory

• A minimum of 1 year of customer service experience is essential

• A designated workspace free from distractions

• Intermediate knowledge of Microsoft Programs

• Capability to manage multiple screens and applications simultaneously

• Familiarity with Medical Terminology

• Strong written and verbal communication skills

• High-speed internet service (cable broadband or fiber optic) with at least 10Mbps download and 5Mbps upload for remote work

🏝️ Benefits

• Eligibility for an annual bonus plan

• Medical insurance coverage

• Vision insurance benefits

• Dental insurance options

• Programs for well-being and behavioral health

• 401(k) retirement plan

• Company-paid life insurance coverage

• Tuition reimbursement assistance

• A minimum of 18 days of paid time off each year

• Paid holidays

• Leave of absence options