Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in client intake discussions and accurately input information into case management software.

• Clearly articulate the VA claims process to potential clients.

• Maintain professional communication with clients through phone, email, and text, while proactively following up to progress qualified cases.

• Identify the claims clients intend to file with the VA and collect the necessary supporting documentation and statements.

• Organize and uphold client files within the firm’s document management system.

• Exhibit strong attention to detail, the ability to multitask, and a consistently professional and positive attitude.

• Operate independently with a high level of self-motivation, organization, and perseverance.

⛳️ Requirements

• Mission-driven mindset — an unwavering commitment to advancing justice for every client.

• Technical savvy — comfortable navigating various software platforms; capable of quickly mastering new systems and managing digital records accurately.

• Outstanding written and verbal communication abilities in all client and staff interactions.

• Growth-oriented mindset — a sincere desire for professional development within a high-performance setting.

• Active military personnel, Veteran, or immediate family member of someone who has served (preferred).

• Capability to work for extended periods at a desk in a computer-focused environment.

• Proficient in communicating with clients and colleagues through phone, email, text, and in person.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Supportive work environment fostering collaboration and teamwork.