Tax Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Strengthen and sustain customer relationships through consistent engagement, customer analytics evaluations, ROI achievement, and roadmap development.

• Act as an operations customer champion and intermediary within OSV for customer modifications involving banks, enterprises, and ADM.

• Cultivate partnerships with SDM, CSM, and Account Executive teams to grasp customer needs and business motivations.

• Function as the main tax point of contact for customer resources.

• Ensure seamless communication and transitions within service delivery support teams.

• Generate regular operations reports in collaboration with payroll and garnishments teams.

• Articulate the strategic value and ROI of OSV services, along with service delivery metrics, KPIs, and SLAs.

• Gather customer feedback and pinpoint strategic and tactical goals.

• Inform stakeholders about changes to services, technology platforms, and products.

• Collaborate with Customer Teams, Product, and R&D on enhancements and deployment of people, processes, and technology.

• Assist with customer renewal and reference initiatives.

• Oversee customer tax account escalations and resolve intricate customer issues.

• Serve as the tax account subject matter expert, offering guidance on tax best practices to customers.

• Conduct gap analyses and propose solutions to guarantee quality service delivery.

• Direct roadmap planning for efficient year-end and quarter-end processing.

⛳️ Requirements

• Bachelor's degree.

• 4+ years of experience in Maintenance and/or Managed Services and customer relationship management.

• Functional understanding of human resources outsourcing, particularly related to tax.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio).

• Extensive experience in managing customer relationships with assurance and presence while engaging with customers and executives.

• Strong analytical and problem-solving abilities.

• Excellent interpersonal, communication, and presentation skills.

• Exceptional project management and documentation capabilities.

• Customer service-oriented mindset.

• Ability to utilize Workday and OSV Service knowledge to offer best-practice recommendations.

• Awareness of current methodologies, technologies, services, and tools.

• Preferred: Experience with internal OSV BPaaS processes and procedures.

• Preferred: Significant Workday exposure within a services bureau or customer setting.

• Preferred: Functional knowledge of HR outsourcing with a focus on payroll and garnishments.

• Preferred: Previous experience in HR services portfolio management, Customer Engagement Management, or Account Executive roles in the HR Services Industry.

🏝️ Benefits

• Values-based culture.

• Opportunities for upward mobility.

• Professional development opportunities.

• Chances to learn and exchange ideas.

• Creative collaboration.

• Recognition and rewards for innovative thinking, fresh perspectives, collaborative efforts, and dedicated work.