Talent Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and uphold a 3-year training roadmap that aligns with business and operational strategies across various entities and regions.

• Evaluate the effectiveness of training programs and refine content based on field feedback, performance metrics, and operational requirements.

• Oversee the complete onboarding process for new hires, including the creation and delivery of content.

• Create onboarding procedures for all roles, encompassing the transition of Technicians from pre-hire to technical training and the 30-60-90 day onboarding for Salaried positions.

• Enhance employee engagement, improve new-hire retention, and accelerate time-to-productivity.

• Utilize technology to improve the onboarding experience.

• Collaborate with Technical Trainers to develop onboarding and ongoing training curricula for Technicians.

• Design train-the-trainer programs and expand the capacity of Technical Trainers across various regions.

• Revise curricula to reflect advancements in technology and repair methodologies.

• Implement mentorship programs for new employees and High Potential (HiPo) participants.

• Create and manage a Technician apprenticeship program, encompassing curriculum development, milestones, and certification/credentialing pathways.

• Forge partnerships with technical/vocational schools, DOL apprenticeship resources, and industry associations in collaboration with Talent Acquisition.

• Develop and oversee the High Potential (HiPo) program, assessing its effectiveness.

• Craft leadership development content aimed at Manager, Director, and VP advancement.

• Facilitate Talent Reviews and succession planning in collaboration with the CHRO.

• Establish career path frameworks and progression criteria across field, technician, and Field Support positions.

• Oversee and enhance performance management processes, tools, manager enablement, and calibration support.

• Manage the Technician 30/60/90-day assessment framework and ensure its completion with field leadership.

• Collaborate with Compensation to align performance with salary adjustments.

• Develop and maintain a Learning Management System (LMS) strategy for a distributed, mobile field workforce.

• Monitor talent development KPIs and provide regular updates to the CHRO and executive team.

⛳️ Requirements

• Bachelor's degree in HR, Organizational Development, Education, or a related field (or equivalent professional experience).

• More than 5 years of progressive experience in talent development/training, particularly in program design and team leadership.

• Preferred experience in designing programs for a diverse hourly/salaried and/or field-based, multi-location Technician workforce.

• Proven ability to be resourceful and to create programs with limited resources or existing infrastructure.

• Strong critical thinking abilities and a willingness to challenge the status quo.

• Familiarity with apprenticeship program design, LMS platforms, and performance management systems.

• Excellent facilitation, instructional design, and communication skills with stakeholders.

• Strong partnership skills to engage with employees at all levels of the organization.

• Capability to lead, coach, and develop a team of Onboarding Coordinators and Technical Trainers within a remote/distributed environment.

• Comfortable working remotely while fostering team cohesion and collaboration.

• Ability to set team priorities, allocate workload, and define performance expectations.

• Proficient in addressing performance issues promptly.

• Hands-on approach to creating and delivering content.

🏝️ Benefits

• A genuinely competitive salary.

• A generous 401(k) plan with company matching.

• Ample paid time off.

• Comprehensive medical, dental, and vision coverage for employees and their families.