T1 Support Billing Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver first-level support for inquiries and questions related to billing

• Assist in billing inquiries and collection efforts

• Offer live customer assistance through phone, chat, and email

• Diagnose customer issues and collaborate with them to develop solutions

• Guide customers through the necessary steps to resolve issues

• Engage directly with customers in a customer-facing capacity

⛳️ Requirements

• A minimum of 2 years of experience in a technical support position

• Exceptional written and verbal communication skills in English

• Strong conflict resolution and de-escalation abilities

• Capability to maintain a positive, caring, and empathetic demeanor towards customers

• Basic knowledge of the troubleshooting process and the ability to articulate your methods

• Proficient typing skills with a minimum speed of 50 words per minute

• Fundamental understanding of Microsoft Office and G Suite applications, including Excel, Word, Sheets, and Docs

• Self-motivated individual capable of working and learning independently

• Comfortable with learning through one-on-one sessions or self-directed videos and documentation

• Ability to effectively switch tasks among different types of work

• Experience collaborating with global and/or U.S.-based business teams

• Access to a quiet workspace

• Internet connection with a minimum speed of 30 Mbps download and 10 Mbps upload

🏝️ Benefits

• Position allows for remote work from home

• Work in a virtual environment

• Employment is managed legally through RemoFirst, Porch Group's Employer of Record partner in Colombia

• Conduct virtual interviews