Billing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure the accuracy of reservations.

• Address guest billing inquiries effectively.

• Conduct regular audits of billing processes.

• Modify reservation data to maintain financial precision.

• Communicate with guests via email, phone, text, and SMS to address billing issues and payment questions.

• Collaborate with the Communications, Reservations, and Portfolio teams on reservation reporting and payment resolutions.

• Process payments for special reservation circumstances and extended stays.

• Assist with billing-related transitions during new property openings.

• Facilitate resolutions with distribution partners.

• Oversee the management of long-term stay payment plans.

• Take responsibility for daily audit and billing resolution tasks.

• Help develop billing processes and enhance the financial accuracy of reservations.

• Contribute to guest satisfaction concerning billing support.

⛳️ Requirements

• Minimum of one year experience in administrative roles, night/sales audit, accounts receivable, or billing.

• Proficient in Microsoft Excel and/or Stripe.

• Exceptional attention to detail along with strong time-management abilities.

• Highly motivated and capable of maintaining efficiency while working independently.

• Proactive and able to make decisive actions as necessary.

• A team player dedicated to supporting colleagues and the organization.

• Experience in the hospitality industry is advantageous.

• Background in both small and large enterprise companies is a plus.

🏝️ Benefits

• Remote Work: With flexibility as a fundamental value and over three-quarters of the team working remotely, Kasa employees have the freedom to work from any location!