Billing Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage monthly billing cycles across various business segments utilizing SAP BRIM.

• Assess and confirm rating, charging, and invoicing data to ensure correct pricing, taxes, discounts, and contractual terms.

• Execute pre- and post-billing reconciliations to verify the integrity and completeness of invoices.

• Detect, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.

• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.

• Collaborate with IT, Finance, and Product teams to ensure accurate maintenance of BRIM master data.

• Assist in revenue assurance by reconciling billed versus unbilled usage and confirming invoice-level revenue alignment.

• Participate in User Acceptance Testing and Operational Readiness Testing during releases, migrations, and product implementations.

• Identify opportunities for process improvements and automation.

• Create and sustain billing dashboards and KPI reports.

• Work alongside Accounting, Collections, Customer Service, and Revenue Operations to resolve billing disputes.

• Communicate recurring issues, root causes, and suggested process enhancements to leadership.

• Report directly to the Billing Supervisor within the Billing Operations organization.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred, or an equivalent combination of education and experience.

• 2–4 years of experience in billing operations, ideally in telecommunications, SaaS, or subscription-based billing settings.

• Familiarity with SAP BRIM modules (Convergent Invoicing, FICA, SOM) is preferred.

• Understanding of telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is advantageous.

• Proficiency in Microsoft Excel, including VLOOKUP, pivot tables, data validation, and reconciliation.

• Strong analytical and investigative capabilities.

• Excellent organizational and time management skills.

• Effective communication and collaboration abilities.

• Working knowledge of SQL, Power BI, or Looker is preferred.

• Experience with telecommunications billing systems or enterprise-scale SAP BRIM environments is preferred.

• Understanding of financial reporting and revenue recognition principles.

• Certification or formal training in SAP BRIM or related modules is preferred.

• Willingness to participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles.

• Minimal travel may be necessary, up to 5%.

🏝️ Benefits

• Competitive compensation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Employee assistance program.

• 401K plan with company match.

• Voluntary benefits.

• Paid time off programs.

• Hybrid remote/office work arrangement.

• Flexible remote options for talent outside the Charlotte area.

• Wellness support addressing physical, emotional, and financial health.

• Reasonable accommodations for applicants with disabilities/veterans.