Systems Support Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead and cultivate the support team by fostering training, alignment, and a culture centered on service excellence.

• Organize, standardize, and enhance customer service and technical support procedures.

• Oversee performance, quality, and customer satisfaction metrics, driving initiatives for continuous improvement.

• Manage the prioritization and resolution of support tickets and bugs in partnership with Product and Technology teams.

• Collaborate closely with other departments (Sales, Customer Success, and Implementation) to ensure a seamless customer journey.

• Advocate for the use of tools and automation to boost team productivity and improve the customer experience.

• Act as a technical and behavioral exemplar within the department, ensuring alignment with the company culture.

• Assist with additional activities related to the department and the team's requirements.

⛳️ Requirements

• Education: Bachelor’s degree in Business Administration, Accounting, Information Systems, or a related field.

• Experience in managing support or customer service teams, ideally in technology companies or consulting firms.

• Familiarity with tax and/or accounting processes is a notable advantage.

• Proficiency in ERP systems.

• Experience with customer service tools (Jira and HubSpot).

• Understanding of tax, accounting, or legal processes.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.