Systems Engineer – Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team responsible for enterprise infrastructure services, stewardship of application services, service documentation, vendor coordination, operational enhancements, and customer-centric support.

• Oversee service delivery and lifecycle management for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and associated shared infrastructure services.

• Manage the inventory and oversight of third-party applications and software tools utilized by software engineering teams.

• Keep abreast of how third-party applications, engineering tools, and infrastructure services contribute to company products, services, development workflows, integrations, and operational support models.

• Collaborate with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams.

• Establish service dependencies, architectural standards, technical handoffs, escalation pathways, platform ownership boundaries, operational readiness expectations, and lifecycle plans.

• Convert service standards into operational procedures, analyst runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, user-impact communications, and repeatable support practices.

• Promote utilization, feature adoption, process enhancements, and value realization for software tool investments.

• Maintain service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, knowledge-base articles, and operational handoff materials.

• Coordinate infrastructure service changes, patching, upgrades, deployments, certificate renewals, access changes, monitoring improvements, and maintenance windows.

• Monitor service performance, incident trends, adoption patterns, license utilization, application risk, vendor support performance, documentation gaps, lifecycle concerns, and improvement opportunities; provide updates and recommendations to leadership.

• Conduct one-on-one meetings, performance feedback, goal setting, staffing coordination, career development, and succession planning for direct reports.

• Exemplify communication, accountability, sound judgment, urgency, security awareness, and customer-oriented service.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education, technical experience, service management experience, and leadership experience.

• 5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role.

• 3+ years of experience in leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions.

• Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity service delivery.

• Experience in coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes.

• Experience in managing inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements.

• Ability to comprehend and document how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes.

• Experience in managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk utilizing IT service management platforms such as Jira Service Management.

• Experience with monitoring, reporting, analytics, utilization, or observability tools like DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms.

• Ability to prioritize competing technical and operational demands and communicate effectively with leadership, technical teams, vendors, and business stakeholders.

• Strong written and verbal communication skills.

• Proven ability to develop team members, enhance engineering practices, reinforce accountability, manage technical debt, and ensure reliable service delivery.

• Preferred: experience leading distributed or remote teams.

• Preferred: familiarity with Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.

• Preferred: experience with PowerShell or other scripting and automation tools.

• Preferred: experience in supporting software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives.

• Preferred: experience in regulated or compliance-driven environments.

• Preferred: relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent certifications.

🏝️ Benefits

• Annual cash bonus

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan