Systems Engineer II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver remote 8x5 support, ensuring morning overlap with US business hours, for endpoint engineering, Microsoft 365 administration, and identity lifecycle responsibilities.

• Manage remote-resolvable Level 2 tasks such as complex operating system and application troubleshooting, endpoint policy enforcement, and mobile device management configuration.

• Oversee Microsoft 365 workloads, which include Exchange, Teams, SharePoint, and OneDrive, while assisting with licensing and reconciliation processes.

• Facilitate Active Directory/Entra ID user, group, and access provisioning within the joiner-mover-leaver identity workflows.

• Track ITSM alerts and provide support for VDI operations, patch management, and compliance with endpoint security.

• Ensure the accuracy of the CMDB and asset lifecycle for remotely managed systems.

• Contribute to automation projects aimed at minimizing manual, repetitive engineering tasks.

• Maintain and enhance documentation and knowledge base standards.

• Escalate issues that require hands-on or deskside intervention to onsite Level 2 or Tier 1 support, providing complete diagnostic context.

• Handle Tier 1 escalations and take charge of problem management for unresolved remote-resolvable tickets.

• Apply and enforce best practices for system security, endpoint policies, and data backups.

• Anticipate potential issues or bottlenecks and suggest possible solutions.

• Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure seamless transitions.

• Coordinate with vendors and keep stakeholders informed.

• Engage in GxP-aware change control and documentation practices for regulated systems.

• Perform additional duties as required.

⛳️ Requirements

• A Bachelor’s degree (B.S/B.A) from a four-year college or university along with 2 to 5 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Proficiency in endpoint management, M365 administration, and identity platforms (AD/Entra ID).

• Familiarity with the definition and traceability of system requirements.

• Experience in implementing system requirements verification methods.

• Background in planning system testing activities.

• Excellent presentation and organizational skills.

• Strong written and verbal communication capabilities.

• Analytical mindset with the ability to perform engineering problem-solving tasks.

• Ability to work under project deadlines and manage associated cost and schedule constraints.

• Willingness to work shifts that overlap with US business hours.

• Ability to establish productive working relationships internally and externally.

• Good judgment within established procedures and practices to determine the appropriate course of action.

• Capability to perform office-related tasks, which may involve prolonged sitting or standing.

• Ability to navigate within an office environment.

• Proficiency in using a computer.

• Effective communication skills.

• Some positions may require occasional repetitive motions or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with company matching.

• Generous paid time off and holidays.

• Professional development opportunities.