Systems Engineer I

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee and provide support for systems within the organization.

• Collaborate with fellow Engineers and various departments on technology upkeep and projects.

• Install, monitor, and manage operating systems, application software, and system management tools.

• Ensure optimal levels of systems and infrastructure availability.

• Monitor and assess application performance, identify bottlenecks, and recommend solutions.

• Maintain strategies for backups, security, and redundancy.

• Troubleshoot and resolve system, application, and technical issues.

• Manage server and application components during maintenance windows.

• Update firmware and necessary device profiles.

• Engage in quality control procedures.

• Support and maintain a high-availability environment in accordance with company standards.

• Collaborate with the security team to assess and mitigate vulnerabilities.

• Assist in the testing and implementation of IT infrastructure.

• Coordinate with vendors and IT staff to resolve issues.

• Participate in team projects and fulfill deliverables.

• Maintain documentation for the company’s systems and applications.

• Deliver efficient and accurate service while adhering to deadlines.

• Report on project status, activities, and accomplishments to supervisors and team members.

• Respond to critical system issues during and after business hours.

• Perform additional duties as assigned.

⛳️ Requirements

• Preferred Bachelor's degree from a four-year College or University, along with a minimum of 2 years of relevant experience and/or training, or an equivalent combination of education and experience.

• Core technologies include Windows 10 OS, MS Server 2012/2019, and VMWare vSphere and Horizon View management.

• Experience managing Active Directory Users and Computers, Group Policy Objects, groups, and nested groups.

• Familiarity with software licensing and hardware support.

• Understanding of networking fundamentals and troubleshooting, including DNS, TCP/IP, VLANS, NetBIOS, switching/routing, and fiber channel.

• Experience with basic O365 fundamentals and administration.

• Knowledge and experience with basic scripting such as MS-DOS batch files and PowerShell.

• Any experience related to Mobile Device Management is a plus.

• Experience in troubleshooting and customer support for complex technical issues.

• Strong written and verbal communication skills with the ability to work independently with minimal supervision.

• Ability to prioritize requests and projects based on impact and urgency.

• Highly organized with effective follow-up skills.

• Capability to handle sensitive and confidential matters and materials professionally.

• Customer service oriented.

• A team player who can earn the trust and support of colleagues and facilitate cross-functional solutions.

• Certification is a plus (VCP5+, CCA, MCSE, MCITP, NCDA, NCSA).

• Required to sit for extended periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds.

• Required to have close visual acuity to perform job functions.

🏝️ Benefits

• Options for medical, dental, and vision insurance.

• Health savings accounts (HSA) and flexible spending accounts (FSA).

• Contributions to 401(k) by both employee and employer.

• Paid time off, including vacation, sick leave, and company holidays.

• Paid parental leave and family support benefits.

• Short-term and long-term disability insurance.

• Life and accidental death & dismemberment (AD&D) insurance.

• Employee assistance programs and wellness resources.

• Eligibility for bonuses, equity, or other incentive programs, depending on the role.