Systems Administrator – Level II

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Configure, sustain, monitor, and troubleshoot mission systems hosted in the cloud, along with associated services across SaaS, PaaS, and IaaS environments.

• Install and upgrade software as needed.

• Manage user accounts, access controls, and sanctioned system configurations.

• Execute change and patch management, emergency fixes, security updates, and vulnerability remediation within stipulated timelines.

• Monitor system health, logs, usage, and performance metrics.

• Investigate incidents and coordinate corrective measures with Government personnel.

• Provision and scale cloud resources to accommodate surges in demand and traffic spikes while optimizing resource utilization.

• Maintain and verify backup and recovery procedures.

• Support operational continuity and data protection initiatives.

• Document system configurations and establish baselines.

• Ensure software approvals are in compliance with the DHS Technology Reference Model process.

• Assist with Authority to Operate artifacts, conduct monthly system scans, vulnerability reporting, and configuration management quality assurance.

• Maintain standard operating procedures, concepts of operations, maintenance logs, and utilization reports.

• Provide accurate equipment information for monthly asset reporting.

• Coordinate service-level expectations, alerting and advisory processes, incident response, and Tier 1 knowledge transfer with the CISA Technology Operations Center.

• Support approved changes outside of regular hours.

• Perform additional related duties as assigned.

⛳️ Requirements

• Three (3) to five (5) years of relevant systems administration experience, including work with cloud-hosted mission systems or application infrastructure.

• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent relevant experience.

• Experience in configuring, monitoring, maintaining, and troubleshooting cloud-hosted systems, operating systems, and application services.

• Proficiency in account administration, access controls, patching, log analysis, backup and recovery, and configuration management.

• Working knowledge of automation or scripting, cloud provisioning, resource scaling, security monitoring, and vulnerability remediation.

• Ability to document operational procedures and coordinate technical incidents, changes, and alerts with Government operations and security teams.

• Must successfully complete the required DHS/CISA background investigation.

• Must obtain and maintain a favorable DHS suitability/fitness determination (Public Trust).

• Must maintain necessary system access.

• Must be authorized to work in the United States.

• Must be a US Citizen.

• Must meet required Government background investigation, system access, nondisclosure, and sensitive-information protection criteria.

• A relevant cloud administration certification or RHCSA certification pertinent to the supported environment is preferred.

🏝️ Benefits

• Paid vacation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Matching 401(k) plan.

• Tuition/training reimbursement.

• Long-term disability coverage.

• Short-term disability coverage.

• Professional development opportunities.

• Remote work from an approved personal residence or corporate telecommuting site.