Systems Administrator II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide operational assistance for the designated team.

• Support and sustain extensive and global systems related to building management and physical security operations.

• Manage ticket-based requests submitted through templates until resolution.

• Implement company policies and procedures to address issues.

• Oversee the ticket queue and instant messaging channels.

• Monitor and engage in the management of systems and infrastructure.

• Precisely document ticket metadata in internal tools, including CTI, outage resolution time, IM transcripts, and postmortems.

• Diagnose and resolve tickets from both internal and external teams, collaborating with other teams as necessary.

• Maintain professional and courteous communication with third parties, representing the assigned team in accordance with clients’ vendor codes of conduct.

• Offer out-of-business-hours support for scheduled, time-sensitive upgrades.

• Provide 24/7 on-call support for critical system outages.

• Carry out additional responsibilities as required.

⛳️ Requirements

• A Bachelor’s degree (B.S/B.A) from a four-year college or university, along with 2 to 5 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Ability to establish constructive working relationships both internally and externally.

• Demonstrates sound judgment within established procedures and practices to determine the appropriate course of action.

• Proficient in building and managing various types of servers.

• Experience in network management, including configurations and changes.

• Skilled in systems and networking troubleshooting for root cause analysis and resolution.

• Familiar with ticketing systems and adherence to processes.

• Strong communication and writing skills are essential.

• Experience with automation and scripting is preferred.

• Must possess the ability to perform office-related tasks, which may involve prolonged sitting or standing.

• Must be capable of moving within an office environment.

• Must be able to operate a computer effectively.

• Must have the ability to communicate effectively.

• Some positions may necessitate occasional repetitive motion or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Out-of-business-hours support for scheduled time-sensitive upgrades.

• 24/7 on-call support for critical system outages.