IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily technical assistance to employees and corporate systems.

• Oversee the onboarding and offboarding processes, including account provisioning, permissions, groups, and software access.

• Provide support for Google, Microsoft, AWS, and various SaaS platforms.

• Diagnose issues related to authentication, browsers, applications, devices, and access.

• Ensure the maintenance of precise IT documentation, procedures, system records, and asset details.

• Aid in the management of endpoints, accounts, licenses, and access.

• Collaborate with vendors and external support when necessary.

• Assume responsibility for ongoing IT tasks with minimal oversight.

• Recognize repetitive or inefficient processes and propose methods for simplification or automation.

• Engage in AI-driven internal tools, workflow automation, scripting, API integrations, internal applications, data processing and reporting, cloud systems, and software/platform engineering projects as opportunities arise.

• Acquire knowledge of Valiant's systems and manage common support requests.

• Independently oversee routine IT operations and enhance or automate recurring tasks.

• Lessen the involvement of senior staff in routine support and contribute to automation, integration, or development projects.

⛳️ Requirements

• Preferred 1-3 years of experience in IT support, systems administration, help desk, or a related technical field; strong entry-level candidates will also be considered.

• Development experience is not mandatory, but a keen interest in automation, artificial intelligence, software, or engineering is highly desirable.

• Proficient troubleshooting and general technical skills.

• Experience in administering business applications or SaaS platforms.

• Familiarity with Google Workspace, Microsoft 365, or comparable environments.

• Basic understanding of permissions, authentication, networking, endpoints, and cloud applications.

• Strong organizational, documentation, and communication abilities.

• Capacity to work independently and juggle multiple responsibilities.

• Excellent attention to detail.

• Proven ability and eagerness to learn new technologies.

• Experience with PowerShell, Bash, Python, JavaScript, APIs, automation platforms, SQL, Git, cloud platforms, or web development is advantageous but not essential.

• A quiet and distraction-free workspace with reliable internet access.

• Full attention and availability during working hours.

• Schedule should align with the core business hours of colleagues and Valiant's clients.

• Any current or future external employment engagements must be disclosed and receive written approval.

• Must refrain from soliciting or conducting outside business during Valiant Solutions' and its clients' core business hours.

🏝️ Benefits

• Valiant covers 99% of Medical, Dental, and Vision Insurance costs for Full-time Employees.

• Valiant contributes 25% towards Health Coverage for Family and Dependents.

• 100% Paid Short Term Disability and Life Insurance for Full-time Employees.

• 100% Covered Certifications.

• 401K Matching up to 4%.

• Paid Time Off.

• Paid Federal Holidays.

• Wellness & Fitness Program.

• Valiant University – Online Education and Training Portal.

• FSA programs available for Medical Costs, Dependent Care, Transit, and Parking.

• Referral Bonuses.

• Fully remote work environment.

• Emphasis on work-life balance.

• Opportunities for career development.